What’s an Intelligent Software Agent?
Intelligent Agents - Agency Makeup
Intelligent Agents (a.k.a. bots) are software elements that work without the assistance of users by interpreting inputs and making choices.

Choices are based on rules and probabilities that users have identified and are built into the software.
Just a piece of software, but...
  • It senses its environment
  • Understands what it senses
  • Change environment based on its understanding
  • Understand?
    • Inferences are key
    • Can apply problem solving strategies
    • More than “data-driven” processing
Agency Makeup
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Monitoring AgentsBrokering AgentsReasoning AgentsHCI Agents or Avatars
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